There is currently one job posting within the Arnprior & District Family Health Team.

Vibrant physician office seeking full time Medical Office Administrator


The Medical Office Administrator is responsible for managing the day-to-day operations of the office, including; scheduling of patient appointments, maintaining office flow, responding to telephone calls, incoming faxes and in person inquires as well as other administrative responsibilities. This role functions collaboratively with patients, physicians, interdisciplinary and administrative staff in accordance with office standards and policies.


  • Greet and check-in incoming patients and ensure patient demographics are current in EMR
  • Answer phone calls, triage and schedule appointments in accordance with physician guidelines
  • Reschedule patient appointments due to schedule changes or at patient’s request
  • Triage patient requests for information, prescriptions, test results to appropriate team member
  • Communicate with physician regarding patient needs
  • Coordinate patient care with Family Health Team, outside clinics, specialists and hospitals
  • Track and manage patient referrals
  • Administration of preventative care reports and patient reminders
  • Organization of physician clinic and meeting schedules
  • Management of Ministry of Health and Long Term Care physician rosters
  • Collection of third party billing
  • Processing and reconciliation of OHIP billing
  • Organization of physician clinic and meeting schedules
  • Adhere to strict privacy and confidentiality protocols
  • Maintain clean, neat and safe work environment for patients and staff
  • Provide flexibility to cover for other administrative staff
  • Participate in team building events and quality improvement initiatives
  • Other administrative duties as assigned


  • Proficiency with an Electronic Medical Record, preferably PS Suite
  • Computer literacy and competency
  • Ability to effectively communicate
  • Efficient time management and strong organizational skills
  • Resourcefulness, flexibility and adaptability
  • Ability to work flexible hours as occasional evening clinics will be required
  • Knowledge and adherence to the Personal Health Information Privacy Act


  • Medical Office Administration Certificate (preferred)
  • Minimum (1) one year experience in a medical office(preferred)

Please forward curriculum vitae by Friday November 29, 2019 to or in person at 346 John Street North Suite 21, Arnprior ON.  We thank all applicants however only those considered for an interview will be contacted.