COVID-19 Patient Update Page

PHAC considers the public health risk associated with COVID-19 to be low for the general population, but there is an increased risk of more severe outcomes for Canadians who:
• are aged 65 and over
• have compromised immune systems
• have underlying medical conditions

The goal at the moment is to contain the virus and to do that WE NEED YOUR HELP.

• if your appointment is not urgent, think about re-scheduling it for later this year
• if you are running out of medication, please ask the pharmacist to give you an additional amount. If they are unwilling to do that, please ask them to fax your physician’s office or the Family Health Team
• if you still need to see a healthcare professional, please phone your physician’s office or the Family Health Team
• if you have a cough, fever or difficulty breathing; please call first. DO NOT COME BEFORE CALLING
• if you are sick, stay at home if possible. If you need a sick note for your employer, we have a letter that we can send to you which should be acceptable

• you will be questioned when you arrive
• you will be given a surgical mask if you need one
• try and stay 2m (6ft) away from other people
• do not touch any surfaces

• Wash your hands often with soap and water, or use hand sanitizer
• Avoid touching your eyes, nose, and mouth unless you have just washed your hands
• Cover your cough and sneeze with a tissue or into your arm, not your hand. Also, make sure to wash your hands afterward
• Avoid visiting people in hospitals or long-term care centres if you are sick
• Get your flu shot if you haven’t already

If you are planning on traveling, the Government of Canada has posted advice here:

For more information about COVID-19 click on the links below:
• Eastern Ontario Health Unit:
• Ottawa Public Health:
• Public Health Agency of Canada:

Finally, we are unable to provide you with any supplies (e.g. masks, gowns) since our supply is limited. We are unable to test you for the virus.

Update – March 20, 2020

Arnprior & District Family Health Team

As a Family Health Team, we have been monitoring the ever changing situation with COVID-19 (Corona Virus) since January with ongoing updates to our policies and procedures and the development of new and creative ways to screen, triage, assess and treat our patients. Patient and staff safety, and providing quality patient care have always been, and continue to be, our primary focus.

The rapidly changing screening recommendations, guidelines and the potential implications to staff and patients have led us to make some changes to the way we provide care. These changes are based on guidance from Ontario Public Health, Renfrew County Public Health, the Ministry of Health and Long-Term Care, and the Ontario Medical Association. They are consistent with measures being taken by other primary care sites across the province.

We want to clarify that:

  • Our offices are still open and all our physicians and Family Health Team staff are still working to provide our patients with the care they need.
  • To both protect our patients by ensuring patients with chronic health conditions are only coming into the office if it is essential and to reduce our in-person visits so that patients who do need to come can practice social distancing we have made some changes:
    • All patients calling the office with a health care need are being screened in accordance with the requirements set out by Public Health.
    • All patients must call the office to make an appointment.
    • Patients whose appointment is not urgent will be offered a phone appointment with their health care practitioner (Physician/NP) or an appointment will be set up at a future date
    • Phone appointments are being set up for more urgent health care needs. If after the phone appointment, the physician/NP identifies that the patient needs to come in for an in person clinic visit then that appointment will be set up.
    • There may be situations where an in person appointment is set up immediately based on the patient’s need, i.e. an immunization for pneumonia.
  • Patients coming to see their physician in person are directed to come to Entrance “A” and will be screened at that entrance.
  • Our After Hours Clinic is still running Monday to Friday through phone appointments and in-person visits based on a physician’s assessment. We have actually been able to expand the number of patients assessed given the ability to assess patients over the phone
  • Group programs have been cancelled per the recommendations from Public Health.
  • Mental Health Supports and Resources:
  • Next week we will start to post information on our web page and Facebook page to support our patients and the community at large on measures they can take to help them manage their own anxiety, depression or other mental health concerns.   Our mental health team is still actively meeting with our clients and providing counselling through phone or video appointments.These are difficult times as our physicians and other clinicians work to ensure the hospital has adequate physician coverage while also managing the primary care needs of our patients. We appreciate everyone’s understanding and support as we move ahead in the coming days and weeks.

If there are questions about the COVID-19 (Corona Virus) and testing criteria you should go to Renfrew County District Health Unit’s web page at:

If patients require a doctor’s note related to the Corona Virus they can access a template note at: